When a customer asks for a refund, you can issue it directly from the order.

Tell Clara "refund order 1032 in full" and she will draft it for your approval. The full amount goes back to the customer's original payment method, minus any non-refundable processor fees.

For a partial refund, tell Clara the amount. Useful when you are keeping part of the sale, like a restocking fee or a discount for a damaged item.

If you need the item back before refunding, mark the order as Return requested. Clara drafts a reply to the customer with return instructions. When the item arrives, issue the refund.

When you refund a returned item, Minicart can add stock back to your inventory automatically. Toggle this on the refund dialog.

Clara can handle the back and forth with the customer so you just approve the refund and move on.