Clara is your customer support teammate. Clara is patient, thorough and keeps your inbox moving.
What Clara can do
Draft replies to customer questions that match your tone
Answer routine questions like shipping times or return policy
Walk customers through returns and refunds
Flag conversations that need your personal touch
How inbound support flows
When a customer emails or messages your store, the conversation lands in Minicart Portal. Clara drafts a reply and waits for your approval before sending.
Returns and refunds
If a customer asks to return an item, Clara will propose a refund amount and the exact next steps. You approve the refund with one click. See Issue a refund or handle a return.
Escalation
Clara will never guess about something she is not confident on. Frustrated customer? Edge case? Clara hands the thread to you with a short summary of what is going on.